We are committed to providing you with safe, reliable power and our Conditions of Service define how we work with our customers and others. They are detailed in one important reference document for the customers, contractors, developers, retailers, generators and their agents, consultants and suppliers that we do business with on a daily basis. This document includes information on account administration including rates and conditions, billing procedures, and payment plan options. It also references the regulations and codes, which govern the services Niagara-on-the-Lake Hydro provides. These include safety and inspection requirements as well as roles and responsibilities.
The Conditions of Service has been updated effective March 31, 2025. Appendix 7 regarding Distributor Specific Electric Vehicle Charging Connection Requirements has been added. No other changes have been performed.
As per guidelines, NOTL Hydro will accept comments/feedback on the updated Conditions of Service. To leave your comment please fill out the comment form below.